§ 01 · HACC ICS

Intelligent Communication Systems (ICS)

See who's calling. Stop what shouldn't get through. Protect what must stay private.

HACC ICS sits in front of your network, the way your security layer already sits in front of your email. Every inbound call is scored before it connects, and your rules decide what gets through. Your sensitive lines stay out of monitoring, and you keep an auditable record of what was said, who looked at it, and how the call was actually delivered.

Built for government agencies and enterprises whose conversations carry risk.

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visibility · identity, risk, intent
protection · on your rules
accountability · every action logged

illustrative

Visibility

Know the identity, risk, and intent behind inbound calls, and search what was said on the calls you're permitted to record.

Protection

Imposters, spoofing, and synthetic audio are stopped on your rules, before they reach your people.

Accountability

Sensitive conversations stay protected, every staff action is logged, and delivery gaps come with evidence your carrier can act on.

scored · before it connects
enforced · on your rules
sensitive · never recorded

§ 02 · The problem

Voice is the channel with the least oversight

Email and chat are filtered, archived, and scanned. Most calls aren't. The channel where fraud, impersonation, and coordination happen has the fewest controls and the thinnest record.

Threats move to the phone.

Spoofed numbers, impersonation, and synthetic audio target the channel with the fewest controls.

Obligations don't stop at email.

Contracts, policies, and investigations call for records you can find, trust, and produce.

The wrong recording is a liability.

Capturing a legal, clinical, or crisis-line call by mistake creates exposure you can't undo.

§ 03 · The platform

What HACC ICS does

One platform for the intelligence your communications are missing: what's coming in, what gets through, and what the record shows afterward.

visibility · 06

See what's coming in

Secure calling across phones, video terminals, kiosks, and tablets
Number reputation and carrier attestation on every inbound call
Risk scored before the call connects; intent read once it does
Behavioral signals across callers and over time
Recording and retention per program, with legal hold and export
Permitted conversations become searchable text

protection · 06

Stop what shouldn't get through

Calls allowed, challenged, or stopped on your rules, in path
Spoofing, impersonation, and synthetic audio, without identifying the speaker
Alerts on keywords, restricted contacts, and three-way call attempts
TrafficIQ™ behavioral analysis across calls, callers, and time
Trust signals that build as patterns emerge
Live monitoring for authorized staff

accountability · 06

Keep the record straight

HR, health, crisis, legal, and financial lines excluded by your design
Privileged lines designated by documented procedure, changes logged
MFA, server-enforced permissions, and a log of every search and export
What arrived compared against what your carrier reported
Contact rules, pre-call announcements, documented consent
Scheduled reporting, SIP carrier and case system integration

HACC ICS runs on TrafficIQ™, the behavioral trust engine HACC built for carrier networks. Learn about TrafficIQ™

§ 04 · How it works

How it works

01 · connect
Your phones, video terminals, kiosks, and tablets register over standard SIP. No carrier change, no workflow change.
02 · see
Every inbound call arrives carrying identity, reputation, and attestation signals, scored before it connects.
03 · decide
Your rules decide what is allowed, challenged, or stopped. Rules and AI flag the rest for review.
04 · account
Sensitive lines stay out of monitoring, every staff action is logged, and delivery gaps come with evidence.

§ 05 · Who it's for

Who it's for

01 · agencies

Government agencies

Human services, crisis lines, public programs, and oversight bodies, where conversations are sensitive and the record matters.

02 · enterprise

Enterprises with sensitive communications

Fraud prevention, customer operations, HR, finance, legal, and investigations, across every site.

03 · contractors

Government contractors

Audit-ready records for programs that carry documented communication controls.

04 · providers

Communications providers

License HACC ICS as your platform. HACC builds, hosts, and maintains it; you run the service and keep the customer relationship.

§ 06 · Engagement

Ways to work with us

01 · hosted

Hosted service

HACC runs HACC ICS for you on U.S. infrastructure, under a service-level agreement.

02 · license

Platform license

Operators and communications providers license the platform to run their own service. HACC hosts, maintains, and keeps it current.

03 · pilot

Pilot first

Start with a paid pilot at one site or one business unit, with agreed success criteria, then roll out.

§ 07 · Security and procurement

Security and procurement

Monitoring tools hold sensitive material. HACC ICS is built so the right people can see it, and no one else can.

security

residency: Hosted in the United States.
encryption: In transit and at rest.
access: MFA on every staff account, with permissions enforced on the server.
audit trail: Every search, playback, export, and designation change is logged.
retention: Set per program; records are deleted on schedule unless on legal hold.
privileged: Designated through a documented procedure, with every change logged.
u.s. team: Engineering in Plano, Texas.

procurement

legal name: The HACC Group, Inc.
headquarters: Plano, Texas
contact: sales@thehaccgroup.com

§ 08 · Questions

Questions

What does ICS stand for?

Intelligent Communication Systems. HACC ICS is The HACC Group's intelligence layer for enterprise and government communications.

Does HACC ICS replace our carrier?

No. HACC ICS is the technology platform. It sits in front of your network and connects to your existing carrier over standard SIP.

Who decides what gets stopped?

You do. Your organization sets the rules and HACC ICS enforces them, the way your email security layer already works. Every decision is logged.

Does it use voiceprints or voice biometrics?

No. HACC ICS detects synthetic and cloned audio without identifying the speaker, and does not build voice templates.

How are sensitive and privileged conversations handled?

Lines your organization designates, such as HR, health, crisis, legal, and financial, are excluded from recording and monitoring. Privileged lines follow a documented designation procedure, and every change to the list is logged.

Does the AI make decisions about people?

No. AI supports transcription, reporting, and behavioral analysis, and flags calls for review. Authorized staff decide what happens next, and their actions are logged.

§ 09 · Briefing

Request a briefing

Tell us about your organization and we'll set up a short briefing.